Frequently Asked Questions

Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we will be able to change incorrect addresses. Buffbunny Collection cannot be held responsible for orders that are sent to addresses that are incorrectly entered.

Orders cannot be changed once they are placed due to how quickly we process orders and shipments. If your order has not be sent out, please email us at customerservice@buffbunny.com and we would be happy to cancel your order if it has not already been sent out so you can order the correct items. If we are unable to cancel the order before shipment, the customer will be responsible for return shipping of the items. Please note that we do not offer combine shipping on any orders.

We work to pack and ship orders very quickly, but sometimes after launch, this process may take up to 10 business days. If your tracking has been created but your order hasn't shipped out past five business days, please email us.

Unfortunately, once an order is placed, our system does not allow for an order to be edited or add a discount code and adjust the pricing. If your order has not shipped out, please email us, and we would be happy to cancel the order so you can reorder and use your discount code. Please keep in mind all discount codes are valid for thirty days, no extensions granted.

We are sorry our pieces did not work out for you! We are happy to offer returns or exchanges on clothing and accessories within 21 days from the date of your purchase. Please make sure to include the items with their original packaging, tags and removable bra pads! We cannot accept returns/exchanges without these!

Please keep in mind that we do not accept returns for our non-slip socks and glute bands due to hygienic reasons.

For international orders we do not allow exchanges, we only allow returns. Returns are permitted 14 days from date of delivery only for international orders.

An RMA form is the Return Authorization form generated through our system that helps us to process your return or exchange in the most efficient way possible! Returns and exchanges must be sent within 7 days of return authorization approval. If you choose to generate a return label through us, the postage cost will be deducted from your refund. Please keep in mind any returns sent without an RMA form generated in our system, will have a delayed return process due to this.

Damaged or defective items must be reported to us within 30 days from the date of delivery. The defective item must be received in our warehouse before we process a refund or ship out a replacement item.

Oops! We apologize for any inconvenience this may have caused in receiving the wrong item. If you receive an incorrect item in your order, please email us at customerservice@buffbunny.com and we will get you taken care of! Please include your order number along with images of the packing slip, incorrect item and the barcode of the bag the wrong item came in.

(Domestic customers only)
When you are filling out your return authorization, please select ‘replacement’ and add specifics for the return in the note section. At this time we cannot exchange one style for another or a different color. We can only exchange for a different size of the same item. If you would like to exchange for a different piece we can issue you a refund so you can purchase another item!

**International customers: if you request an exchange, a refund will be processed. We recommend shipping with insurance and keeping your receipt and tracking number for your records until your return is processed. We are NOT liable for lost returns without a receipt and tracking and delivery confirmation.

We process exchanges as inventory permits. If we do not have the item you requested, we will process a refund for you instead. If you requested a replacement but did not leave any information for the exchange, a refund will be processed.

All sale items are final sale. No returns. No exchanges. This does not apply to orders discounted using a code.

We are happy to provide returns and exchanges, but at this time we do not issue free shipping labels. The shipping label fee for the shipping label sent to you through our Return System will be deducted from your refund.

We process returns and exchanges as we get them to the warehouse. Please make sure to return the item with its original packaging, tags, and removable bra pads. Any of our pieces being returned or exchanged cannot be accepted without these! Please keep in mind that returns and exchanges may take up to 7 business days to be processed.

• Signs of washing or excessive wrinkling

• Item(s) smelling of smoke, perfume, deodorant, etc

• Excessive animal/human hair, fuzz, lint, etc

• Signs of wear (makeup, stains, smell, etc.)

• Returned without original packaging, tags or removable bra pads

• We do not allow returns for socks or glute bands due to hygienic reasons

Please allow 3-5 business days for the funds to return to your account. If you do not see the refund within this timeframe, contact your bank or  card issuer. If it has been more than 7 business days, please contact us, and we will look into the refund for you!

Shipping fees are nonrefundable.

Buffbunny Collection does not impose customs and duty fees. Your country of residence imposes these fees for ordering items outside of your country. We cannot process a refund for any of these fees paid by the customer. If you choose to refuse the package or your package is sent back to us as a Return To Sender (RTS), your purchase minus shipping, will be refunded when it is received back to the warehouse. Please keep in mind; this may take up to 8 weeks.

Buffbunny Collection cannot be held responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances, the mail carrier is responsible for all mail pieces that undergo delivery services. If your package has not been delivered, please contact us and we will do our best to assist you to resolve the mishap.

Orders that are shipped back to us after failed delivery attempts are classified as "Return to Sender". Return to Sender can happen for a variety of reasons. However, the mail delivery service is the one who classifies what they deem as undeliverable. As courtesy, we do ask for any orders placed to ensure all information is accurate before checking out. In cases such as this, orders that are "Returned to Sender" are then processed a refund for the items purchased (not including shipping). We do ask that you allow for ten business days for us to process any RTS packages. Buffbunny Collection cannot be held reliable for orders that have incomplete, missing or incorrect addresses.

Yes, we ship worldwide! All international orders are given the option of standard shipping or express shipping. Standard international shipping is $10USD, items arrive within 10-20 business days. Canada orders sent via standard shipping typically arrive between 7-14 business days. Express Shipping costs vary on country of origin and net weight of order, items will arrive between 1-3 business days.