Buffbunny FAQ | Trendy Activewear & Swimwear

We’re so sorry if our pieces did not work out for you! We want you to love our products and to love yourself when you wear them. We are happy to offer returns or exchanges on clothing and accessories within 30 days from the date of your purchase. Please make sure to include the items with their original packaging, tags, removable bra pads, and all swimwear must have the hygienic liner attached! We cannot accept returns/exchanges without these! You can start a return through our return portal here!

Due to hygienic reasons, we do not accept returns for our thongs, non-slip socks and glute bands. All swimwear must have the hygienic liner attached for return to be accepted.Please keep in mind, any item purchased during our Black Friday/ Cyber Monday sale discounted 25% and over is final sale.

An RMA form is the Return Authorization form that is automatically created in our system when a return label is generated. This helps us to process your return or exchange in the most efficient way possible! Please keep in mind, all domestic returns must have an RMA form generated. You can start a return through our return portal here!

We work to process orders quickly so you can start crushing your goals in style! Our processing time is 5 business days from the day you purchased. Additional processing time is required during peak seasons and launch periods. You will receive a confirmation email when your order is shipped. If your tracking label has been created but your order hasn't shipped out past five business days, please email us.

***Please allow 15-18 Business Days for processing and shipping on orders placed during Black Friday weekend.

Route is premium package protection for your Buffbunny Collection order. By selecting Route Protect at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be reimbursed. We are so excited to be able to offer this service to you and we highly recommend you select Route package protection at checkout.
Purchased Route Protect and need to file a shipping issue? File here

Please keep in mind, if your order does not have Route, Buffbunny Collection is not liable any for unfortunate events such as misplaced, lost or stolen packages, during the time of transit.

Route is a completely optional addition to your order! You do not have to purchase Route Package Protection with any order placed on our website. Please keep in mind, if you opt out of this insurance, Buffbunny Collection is not liable any for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. You can opt out of Route Package Protection in the checkout process by removing it from your cart at checkout!

Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we will be able to change incorrect addresses. If you need to make any address changes, please inform us as soon as possible. The sooner we know, the sooner we can start helping you out with those changes. Buffbunny Collection cannot be held responsible for orders that are sent to addresses that are incorrectly entered. We are not liable to refund/replace this order.

Unfortunately, once an order has been successfully places it can no longer be modified. If your order has not be shipped, please email us at customerservice@buffbunny.com and we would be happy to cancel your order so you can order the correct items. If we are unable to cancel the order before shipment, the customer will be responsible for return shipping of the items. Please note that we can not combine orders and refund shipping costs.

Unfortunately, once an order is placed, our system does not allow for us to add a discount code and adjust the pricing. If your order has not shipped, please email us, and we would be happy to cancel the order so you can reorder and use your discount code. Please keep in mind all discount codes are valid for thirty days, no extensions granted.

We are so sorry to hear you have not received your package! If you insured your order with Route Package Protection at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here. Please keep in mind, if your order does not include Route Package Protection, Buffbunny Collection is not liable any for unfortunate events such as misplaced, lost or stolen packages, during the time of transit.

No one likes to open a package to find a damaged product. If you received product(s) you think are damaged, please email as soon as possible. Please provide multiple photos of the damage and your order number. We will guide you through the process of correcting this issue without any extra charges. Damaged items must be reported to us within 30 days from the date of delivery. Any claims beyond the 30 days will be considered wear and tear, and cannot be replaced.

Of course~ our bad! Your satisfaction and happiness is our top priority. If you received the wrong product(s), please email us as soon as possible. Please include your order number along with images of the packing slip, incorrect item and the barcode of the bag the wrong item came in. We will guide you through the process of correcting this issue without any of those pesky extra return charges.

We process returns and exchanges as we receive them in our warehouse. Please make sure to return the item with its original packaging, tags, and removable bra pads. Any of our pieces being returned or exchanged cannot be accepted without these! Please keep in mind that returns and exchanges may take up to 10 business days to be processed.

• Signs of washing or excessive wrinkling

• Item(s) smelling of smoke, perfume, deodorant, etc

• Excessive animal/human hair, fuzz, lint, etc

• Signs of wear (makeup, stains, smell, etc.)

• Returned without original packaging, tags or removable bra pads

• Swimwear was returned without the hygienic liner

• We do not allow returns for socks or glute bands due to hygienic reasons

Buffbunny Collection does not impose customs and duty fees. Your country of residence imposes these fees for ordering items outside of your country. Unfortunately, import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs are before making a purchase. Buffbunny Collection is not responsible for any additional fees or custom fees your country imposes on retrieving your package.

Orders that are shipped back to us after failed delivery attempts are “Returned to Sender.” Return to Sender can happen for a variety of reasons. However, the mail delivery service is the one who classifies what they deem as undeliverable. As courtesy, we do ask for any orders placed to ensure all information is accurate before checking out. In cases such as this, orders that are "Returned to Sender" are then issued a refund for the items purchased. We do ask that you allow for ten business days for us to process any RTS packages. Buffbunny Collection cannot be held reliable for orders that have incomplete, missing or incorrect addresses.

Frequently Asked Questions