Frequently Asked Questions

1. What is your return policy?

We’re so sorry if our pieces did not work out for you! We want you to love our products and to love yourself when you wear them. We are happy to offer returns or exchanges on clothing and accessories within 30 days from the date of your purchase. Please make sure to include the items with their original packaging, tags, removable bra pads, and all swimwear must have the hygienic liner attached! We cannot accept returns/exchanges without these! 

Please keep in mind, due to hygienic reasons, we do not accept returns for our thongs,  non-slip socks and glute bands. All swimwear must have the hygienic liner attached for return to be accepted.

2. Do you allow returns and exchanges for international orders?

For international orders we do not allow exchanges, we only allow returns. Returns are permitted 14 days from date of delivery only for international orders.

3. Do you provide free returns?

We are happy to provide returns and exchanges, but at this time we do not offer free return shipping labels. The cost of the prepaid return label is based on the weight of the package and the shipping speed selected when generating a label.

4. What is an RMA form?

An RMA form is the Return Authorization form that is automatically created in our system when a return label is generated. This helps us to process your return or exchange in the most efficient way possible! If you choose to generate a prepaid return label through our system, the cost of the shipping label will be deducted from your refund. Please keep in mind, all domestic returns must have an RMA form generated.

5. I bought a few items, but I need to exchange them. What are my options?

**Domestic customers: When you are filling out your return authorization, please select ‘exchange’ and add specifics for the return in the note section. At this time we cannot exchange one style for another or a different color. We can only exchange for a different size of the same item. If you would like to exchange for a different piece we can issue you a refund so you can purchase another item!

**International customers: Unfortunately, we do not offer exchanges for international orders. We will issue a refund once your package has arrived in our warehouse. We recommend shipping with insurance and keeping your receipt and tracking number for your records until your return is processed. Buffbunny Collection is not liable for lost returns without a receipt or tracking and delivery confirmations.

6. I entered the wrong address. Can I change it?

Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we will be able to change incorrect addresses. If you need to make any address changes, please inform us as soon as possible. The sooner we know, the sooner we can start helping you out with those changes. Buffbunny Collection cannot be held responsible for orders that are sent to addresses that are incorrectly entered. We are not liable to refund/replace this order.

7. I ordered the wrong item! Can I change the size?

Unfortunately, once an order has been successfully places it can no longer be modified. If your order has not be shipped, please email us at customerservice@buffbunny.com and we would be happy to cancel your order so you can order the correct items. If we are unable to cancel the order before shipment, the customer will be responsible for return shipping of the items. Please note that we can not combine orders and refund shipping costs.

8. How long until I get my order?

We work to process orders quickly so you can start crushing your goals in style! Our processing time is 5 business days from the day you purchased. Additional processing time is required during peak seasons and launch periods. You will receive a confirmation email when your order is shipped. If your tracking label has been created but your order hasn't shipped out past five business days, please email us.

***Please allow 5-10 Business Days for processing and shipping on orders placed during Black Friday weekend.

9. I forgot to use my discount code. Can you adjust my order?

Unfortunately, once an order is placed, our system does not allow for us to add a discount code and adjust the pricing. If your order has not shipped, please email us, and we would be happy to cancel the order so you can reorder and use your discount code. Please keep in mind all discount codes are valid for thirty days, no extensions granted.

10. My product came damaged and I can’t use it. Can you help me out?

No one likes to open a package to find a damaged product. If you received product(s) you think are damaged, please email as soon as possible. Please provide multiple photos of the damage and your order number. We will guide you through the process of correcting this issue without any extra charges. Damaged items must be reported to us within 30 days from the date of delivery. Any claims beyond the 30 days will be considered wear and tear, and cannot be replaced. 

11. I received an incorrect item, can you help me?

Of course~ our bad! Your satisfaction and happiness is our top priority. If you received the wrong product(s), please email us as soon as possible. Please include your order number along with images of the packing slip, incorrect item and the barcode of the bag the wrong item came in. We will guide you through the process of correcting this issue without any of those pesky extra return charges.

12. I wanted an exchange, why did I get a refund?

We are so sorry we were not able to accommodate an exchange! We process exchanges as inventory allows when we receive the item. If we do not have the item you requested in stock, we will process a refund for you instead. If you requested an exchange but did not leave any information for the exchange, a refund will be processed.

13. I bought a sale item, can I return it?

All sale items are final sale. No returns. No exchanges.

*This does not apply to orders discounted using a code.

14. I sent my return, now what?

We process returns and exchanges as we receive them in our warehouse. Please make sure to return the item with its original packaging, tags, and removable bra pads. Any of our pieces being returned or exchanged cannot be accepted without these! Please keep in mind that returns and exchanges may take up to 10 business days to be processed.

15. Why was my return or exchange denied?

• Signs of washing or excessive wrinkling

• Item(s) smelling of smoke, perfume, deodorant, etc

• Excessive animal/human hair, fuzz, lint, etc

• Signs of wear (makeup, stains, smell, etc.)

• Returned without original packaging, tags or removable bra pads

• Swimwear was returned without the hygienic liner

• We do not allow returns for socks or glute bands due to hygienic reasons

16. Why wasn’t my shipping fee refunded?

Shipping fees are nonrefundable.

17. What can be done about customs and duty fees?

Buffbunny Collection does not impose customs and duty fees. Your country of residence imposes these fees for ordering items outside of your country. Unfortunately, import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs are before making a purchase. Buffbunny Collection is not responsible for any additional fees or custom fees your country imposes on retrieving your package.

18. I haven't received/my package was lost in the mail

Buffbunny Collection cannot be held responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances, the mail carrier is responsible for all mail pieces that undergo delivery services. If your package has not been delivered, please contact us and we will do our best to help you find your missing package.

19. My item was Returned to Sender, what do I do?

Orders that are shipped back to us after failed delivery attempts are “Returned to Sender.” Return to Sender can happen for a variety of reasons. However, the mail delivery service is the one who classifies what they deem as undeliverable. As courtesy, we do ask for any orders placed to ensure all information is accurate before checking out. In cases such as this, orders that are "Returned to Sender" are then issued a refund for the items purchased. We do ask that you allow for ten business days for us to process any RTS packages. Buffbunny Collection cannot be held reliable for orders that have incomplete, missing or incorrect addresses.

20. Do you ship internationally?

We ship worldwide! The international shipping carriers are chosen based on the best shipping experience for the location of delivery. The possible carriers per shipments are as follows: International-Standard: Includes DHL Global Mail, UPS MI, UPS, DHL Express, FedEx, USPS, typically a 3-14 business day delivery. International-Expedited/Express: Includes UPS, DHL Express, and FedEx, typically a 1-6 business day delivery.

21. Where is my refund?

Please allow 3-5 business days for the funds to return to your account. If you do not see the refund within this timeframe, contact your bank or  card issuer. If it has been more than 7 business days, please contact us, and we will look into the refund for you!

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