Frequently Asked Questions


Questions?

Product questions - please email us at customerservice@buffbunny.com

Coaching/Meal or fitness plans - please email us at coaching.heidisomers@gmail.com

What is your return policy?

ALL MARKED DOWN ITEMS ARE FINAL SALE.

We accept all returns on all other items, as long as it is within 21 days from delivery, tags are still attached, and the garments are unworn. 

In order to expedite the return and exchange policy we have added a new streamlined returns form to our website. Please go to our Return & Exchanges page to start this process. 

Where do I send returns or exchanges? 

PO Box 591572

San Antonio, Texas, 78259

What is your exchange policy?

We offer exchanges as long as inventory permits, and tags are still attached. Please send your original product along with your name, order number, email and which size you are looking to exchange to.

Product issues?

If the product is defective or damaged we will be happy to provide a prepaid return shipping label for you. Please email us at customerservice@buffbunny.com. Once you have dropped the damaged item in the mail, we will send out the replacement item the same day. 

Got the wrong order?

We apologize for the inconvenience, shoot us an email (customerservice@buffbunny.com) so we can send you a prepaid return label and get your correct items out ASAP. 

What shipping options do you offer?

As of right now we are using USPS for all of our shipping needs. As we grow we will branch out into other providers.

Domestic Shipping & Returns:

Shipping fees are non-refundable.

International Shipping & Returns:

We ship worldwide!!

Shipping/Custom fees are non-refundable. 

IMPORTANT: Any customs fees, duties fee, and applicable charges incurred on international shipping are the responsibility of the customer. Custom fees vary from region to region. Buffbunny Collection has no control over the customs charges or exchange rates.

Should the customer refuse the package, the order will be refunded minus any duties and taxes incurred and the shipping cost of the order being returned to Buffbunny.