FREQUENTLY ASKED QUESTIONS

Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we will be able to change incorrect addresses. Buffbunny Collection cannot be held responsible for orders that are sent to addresses that are incorrectly entered.

Orders cannot be changed once they are placed due to how quickly we process orders and shipments. If your order has not be sent out, please email us at customerservice@buffbunny.com and we would be happy to cancel your order if it has not already been sent out so you can order the correct items. If we are unable to cancel the order before shipment, the customer will be responsible for return shipping of the items. Please note that we do not offer combine shipping on any orders.

We work to pack and ship orders very quickly, but sometimes after launch, this process could take up to 10 business days. If your tracking has been created, but your order hasn't shipped out, and it has been more than three business days, please email us. For international orders, if your package has been sent out and you have not received it, please wait 30 days from the date of shipment before reaching out requesting a refund. Buffbunny Collection cannot be held responsible for shipping delays or issues outside of our control (weather, forwarding issues, unknown addresses, incorrect addresses etc) or packages that have already been delivered.

Unfortunately, once an order is placed, our system does not allow for an order to be edited or add a discount code and adjust the pricing. If your order has not shipped out, please email us, and we would be happy to cancel the order so you can reorder and use your discount code. Please keep in mind all discount codes are valid for thirty days, no extensions granted.

We are sorry our pieces did not work out for you! We are happy to offer returns or exchanges on clothing and accessories within 21 days from the date of your purchase. To start the return process, please fill out an RMA form with the email used to place the order. You will then receive an email detailing the next steps for the return authorization. Please make sure all items are unworn, unwashed, and folded neatly in the original packaging with the original tags. **All custom meals plans and downloadable PDFs are nonrefundable**

For international orders we do not allow exchanges, we only allow returns. Returns are permitted 14 days from date of delivery only for international orders. Please write your order number on the package and send it to: Buffbunny Collection 826 Summer Park Dr. Suite #800 Stafford, TX 77477 United States

An RMA form is the Return Authorization form generated through our system that helps us to process your return or exchange in the most efficient way possible! Once you submit your return in our system, you will be notified with an approval or denial email within 48 hours. Returns and exchanges must be sent within 7 days of return authorization approval. If you choose to generate a return label through us, the postage cost will be deducted from your refund.

Damaged or defective items must be reported to us within 30 days from the date of delivery. The defective item must be received in our warehouse before we process a refund or ship out a replacement item. Please email us at customerservice@buffbunny.com with your order number and images of the defective item.

Oops! We apologize for any inconvenience this may have caused in receiving the wrong item. If you receive an incorrect item in your order, please email us at customerservice@buffbunny.com and we will get you taken care of! Please include your order number along with images of the packing slip, incorrect item and the barcode of the bag the wrong item came in.

(Domestic customers only) When you are filling out your return authorization, please select ‘replacement’ and add specifics for the return in the note section. At this time we cannot exchange one style for another or a different color. We can only exchange for a different size of the same item. If you would like to exchange for a different piece we can issue you a refund so you can purchase another item! **International customers: if you request an exchange, a refund will be processed. We recommend shipping with insurance and keeping your receipt and tracking number for your records until your return is processed. We are NOT liable for lost returns without a receipt and tracking and delivery confirmation.

We process exchanges as inventory permits. If we do not have the item you requested, we will process a refund for you instead. If you requested a replacement but did not leave any information for the exchange, a refund will be processed.

All sale items are final sale. No returns. No exchanges. This does not apply to orders discounted using a code.

We are happy to provide returns and exchanges, but at this time we do not issue free shipping labels. The shipping label fee for the shipping label sent to you through our Return System will be deducted from your refund.

We process returns and exchanges as we get them to the warehouse. You will receive an email notification as soon as we receive your package and start the process. Please make sure to keep all the original packaging and tags. Items cannot be returned without these!

• Signs of washing or excessive wrinkling • Item(s) smelling of smoke, perfume, deodorant, etc • Excessive animal/human hair, fuzz, lint, etc • Signs of wear (makeup, stains, smell, etc.)

If you haven’t received a refund yet, first check with your bank account. Please allow 3-5 business days for the funds to return to your account. If you do not see the refund within this timeframe, contact your bank or card issuer. If it has been more than 7 days, please contact us, and we will look into the refund for you!

Shipping fees are nonrefundable.

Buffbunny Collection does not impose customs and duty fees. Your country of residence imposes these fees for ordering items outside of your country. We cannot process a refund for any of these fees paid by the customer. If you choose to refuse the package or your package is sent back to us as a Return To Sender (RTS), your purchase minus shipping, will be refunded when it is received back to the warehouse. Please keep in mind; this may take up to 8 weeks.

Buffbunny Collection cannot be held responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances, the mail carrier is responsible for all mail pieces that undergo delivery services. We will do our best to assist our customers regarding their missing packages. Please submit a claim through the carrier which your package was delivered with. All claims will be thoroughly reviewed on a case by case basis. Please keep in mind that claims may take up to 3 weeks to process. Once USPS/UPS responds to your claim, we will be able to take further action to resolve this mishap. Until then, your kind patience is much appreciated as we work alongside the carrier to resolve the issue at hand. Filing a claim does not guarantee USPS/UPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process!

Orders that are shipped back to us after failed delivery attempts are classified as "Return to Sender". Return to Sender can happen for a variety of reasons. However, the mail delivery service is the one who classifies what they deem as undeliverable. As courtesy, we do ask for any orders placed to ensure all information is accurate before checking out. In cases such as this, orders that are "Returned to Sender" are then processed a refund for the items purchased (not including shipping). We do ask that you allow for ten business days for us to process any RTS packages. Buffbunny Collection cannot be held reliable for orders that have incomplete, missing or incorrect addresses.

Yes, we ship worldwide! All international orders are given the option of standard shipping or express shipping. Standard international shipping is $10USD, items arrive within 10-20 business days. Canada orders sent via standard shipping typically arrive between 7-14 business days. Express Shipping costs vary on country of origin and net weight of order, items will arrive between 1-3 business days. ***Select international orders may incur higher shipping rates due to Express Shipping being the only shipping method available to the country it is being shipped to. The customer is responsible for these shipping costs. This ensures package(s) arrive to the customer within a timely manner. Please keep in mind that shipping costs for international orders do not include any custom or duty fees your purchase may incur.

(Domestic orders only): We use both USPS and UPS for shipping our orders. Small order shipping (less than 1 pound) is $5. Large order shipping (more than 1 pound) is $8. All domestic orders over $125 are eligible for free shipping.