Frequently Asked Questions

Questions?

Product questions - please email us at customerservice@buffbunny.com

Coaching/Meal or fitness plans - please email us at coaching.heidisomers@gmail.com

What is your return policy?

ALL MARKED DOWN ITEMS AND ITEMS PURCHASED AT EVENTS ARE FINAL SALE.

We accept returns on all other items, as long as it is within 21 days from purchase, TAGS MUST BE ATTACHED, and the garments are unworn. (Items showing signs of wear will be returned to you - including stains, animal or human hair, evidence of washing, scents, dampness, etc.)

In order to expedite the return and exchange policy we have added a new streamlined returns form to our website. Please go to our Return & Exchanges page to start this process.

Once, an item(s) is received, please allow up to 10 business days for us to process the return/exchange. 

You will receive an email notification of the exchange shipping confirmation OR the refund notification. 

***If you do not have a RA# for your return IT WILL NOT BE PROCESSED AND WILL BE SENT BACK TO YOU***

Where do I send returns or exchanges? 

PO Box 591572

San Antonio, Texas, 78259

What is your exchange policy?

We offer exchanges as long as inventory permits, if inventory does not permit, a refund will be issued. Please go to https://www.buffbunny.com/pages/returns to fill out the return and exchange form. Once you receive your approval email, print it and send it along with your item(s) back to us. 

Items must have ALL original tags attached and original packaging. Item(s) must be unworn and in new condition. Items showing signs of wear will be sent back to you. 

Product issues?

If the product is defective or damaged we will be happy to provide a prepaid return shipping label for you. Please email us at customerservice@buffbunny.com. Once you have dropped the damaged item in the mail, we will send out the replacement item the same day. 

Got the wrong order?

We apologize for the inconvenience, shoot us an email (customerservice@buffbunny.com) so we can send you a prepaid return label and get your correct items out ASAP. 

How long until I get my order? 

It can take our warehouse staff up to 10 business days to process, pack and ship out orders. 

What shipping options do you offer?

As of right now we are using USPS and UPS for all of our shipping needs. 

Domestic Shipping & Returns:

Shipping fees are non-refundable. We do not provide return shipping labels unless it was a mistake on our part.

International Shipping & Returns:

We ship worldwide!!

Please note that Shipping and Handling charges incurred during purchase DO NOT include customs or duty fees. 

Shipping/Custom fees are non-refundable. 

IMPORTANT: Any customs fees, duties fee, and other applicable charges incurred on international shipping are the responsibility of the customer. Custom fees vary from region to region. Buffbunny Collection has no control over the customs charges or exchange rates.

Should the customer refuse the package, the order will be refunded minus any duties and taxes incurred and the shipping cost of the order being returned to Buffbunny.